Coronavirus Update | Your Questions Answered
We will continue to work to keep you updated in a timely fashion as we know these are difficult times for so many. Due to the large number of travelers affected we will be contacting travelers on a priority basis, starting with departures in March 2020.
Thank you all for your kindness, patience, and understanding you have shown thus far. Your cooperation and understanding is highly appreciated!
Is my tour booked with QS Travel & Tours still going ahead?
Yes. Unless you have been contacted otherwise, your tour will go ahead as planned.
How will I know whether the spread of coronavirus is affecting a destination I am due to travel to?
We are monitoring the position closely and are in daily contact with our land operator offices. QS Travel & Tours takes its travel advice as to which areas of the world are safe to travel from Global Affairs Canada and TICO (The Travel Industry Council of Ontario).
If there is a change in the travel advice that affects a tour you are due to travel on, we will contact you. For the latest information, the single best source of trusted and accurate information is the Canadian Government Travel Advice and Advisories website: https://travel.gc.ca/travelling/advisories
Can I change my booking to depart on a later date?
If you wish to consider postponing to a later departure for travel in 2020, please contact us to discuss your options. We are unable to guarantee that you will be able to change your booking, as it is dependent on future tour availability, but we will do everything we can to assist you.
If I have paid my deposit and choose to cancel my booking, am I entitled to a refund?
Unfortunately not. If your tour is still due to travel and you choose to cancel, your deposit is non-refundable.
If I have paid for my booking in full, and I choose to cancel my booking, will I get a refund?
You may be entitled to a refund depending on how far in advance you cancel your booking. For details on our cancellation charges please refer to our booking conditions.
If I choose to cancel my booking will I be covered by my holiday insurance?
You are advised to contact your insurance company to find out whether your insurance company will cover cancellation due to what is referred to as a disinclination to travel.
What happens if the tour I am travelling on is affected by coronavirus?
In addition to trained tour managers, our land operators provides 24-7 support for every tour in operation. We also have a fully-trained crisis management team ready to deploy in the event of any serious incident or situation on one of our tours, including any impact from coronavirus or any other health threat.
For further queries regarding the impact of the coronavirus on your QS Travel and Tours booking please contact our office.
Last updated 13 March 2020
